CLEVELAND — As part of the Cleveland Clinic’s annual State of the Clinic, CEO and President Tom Mihaljevic announced that they served their largest number of patients ever last year.


What You Need To Know

  • Cleveland Clinic recently had its annual State of the Clinic address with CEO and President Tom Mihaljevic
  • He said they served their most patients ever last year, a total of more than 15 million

  • The health system brought in almost $16 billion in revenue last year

Globally, according to a press release on the address, they served more than 15 million people in 2024.

“We have never played a greater role in people’s lives,” Mihaljevic said in the release. “Being a caregiver carries a tremendous sense of purpose. We heal, innovate and work as a team. Our goal is to do as much good as possible united by a single mission – caring for life, researching for health and educating those who serve.”

In the address, the CEO also stated that the clinic had below-average job turnover and vacancies.

The release also highlighted the work the clinic is doing to address health threats to children from creating the Center for Infant and Maternal Health to the opening of food pantries and more.

“In the communities Cleveland Clinic serves, the primary health threats to children are infant mortality, lead poisoning and hunger,” the release reads.

According to the release, the health system brought in almost $16 billion in revenue last year. They said that this exceeded projections, but their operating margin did not meet expectations.

“Years have passed since the COVID-19 pandemic and health care has not recovered. Today, about 40% of U.S. hospitals continue to lose money,” Mihaljevic said in the release. “In the past, we could predict Cleveland Clinic’s financial health based on our productivity and expense management, but even that has changed … The primary reason is that we face new financial challenges that we didn’t encounter in the past.”

The health system has also been working to implement artificial intelligence into health care, whether that’s to identify sepsis or work as a “medical scribe during appointments.”

“There is no limit to the amount of good we can do for patients,” Mihaljevic said in the release. “Our imperative is to grow responsibly and deliver absolute excellence.”