WISCONSIN — The Wisconsin Department of Health Services (DHS) on Thursday launched a new service meant to help parents who have children with special health needs, delays, disabilities or mental health conditions.
Wisconsin Wayfinder: Children’s Resource Network is a statewide online tool and a toll-free helpline that connects parents with real people who will help them navigate support and services for their child.
“This service is a critical step toward improving the way families with special health care needs access and connect with the vital resources they need, especially during crucial moments like after an initial diagnosis,” said DHS Deputy Secretary Deb Standridge in a press release. “Our children’s resource guides are people committed to personally assisting families on this journey. Wisconsin Wayfinder embodies our commitment to inclusivity, support, and accessibility for our state’s children and their families.”
DHS said this builds on existing partnerships with providers and care systems throughout the state. Officials said the new system will foster a “seamless approach for families seeking help.”
Medicaid Director Jamie Kuhn called the service a “game-changer” for families. Kuhn said this new tool is just another step toward “equitable” health care for families.
“The Children’s Resource Network is a huge leap forward in ensuring that every family gets the help they need, regardless of how they reach out,” said Deb Rathermel, DHS Bureau of Children Services director, in a press release.
The Wisconsin Wayfinder has resources on topics like special education options, medical insurance, therapies, tracking childhood development and more. It specifically focuses on children up to the age of 21.
DHS said the system works by connecting parents, caregivers, providers and professionals with the organization’s own network of children’s resource guides — trained specialists located across Wisconsin. Their purpose is to get answers, find services and connect families to further resources in their specific regions.
Families can connect to a resource guide for free by calling 877-WiscWay (877-947-2929) or online at dhs.wi.gov/wiscway. All contacts will be confidential and interpretation services are available.