LEXINGTON, Ky. — LG&E and Kentucky Utilities are moving forward with their meter upgrade project providing advanced energy meters to the commonwealth.
With the winter comes major temperature drops and changes, which means more energy will be used. LG&E and KU are helping individuals and businesses monitor their usage with upgraded meters.
“It captures energy and energy usage information,” said LG&E Media relations manager Lizz Pratt.
For the first time, people will see their usage rates in real-time, from 15 minutes to an hour time frame, with new online tools and resources that can help reduce price increase and consumption.
“From a customer’s perspective, they will also now gain access to their customized online dashboard,” Pratt added.
Last year, the Kentucky Public Service Commission approved the advanced metering infrastructure.
Pratt said seeing the actual rates makes a tremendous difference for consumers. “To correlate energy usage at a certain time of the month, they may know what habits they change at home, or did they have guests visiting where they used more energy?” she said.
Nearly 22.5 thousand meters have already been upgraded at no extra cost for LG&E and KU customers, officials said.
Thanks to an early opt-in program that allowed some customers to test the new meters, the company saw promising results.
“Over time, we received great customer feedback and experiences through that early adopter program and so that helped shape our meter upgrade project,” said Pratt.
LG&E provides a digital map for customers to search their addresses and track when trained technicians will service the area. The company expects to upgrade 1.3 million meters over the next 2 years.