LOUISVILLE, Ky. — Good news for customers of Kentucky Utilities, the Lexington-based company ranked first in customer satisfaction in the Midwest midsize region

What You Need To Know

  •  Kentucky Utilities raned first in customer satisfaction by J.D. Power

  • LG&E ranked 8th in the survey 

  •  Both utilities consistently score high in the study

  • This is the second award from J.D. Power in two months for KU

J.D. Power, the consumer research firm, awarded the distinction to KU after it released the 2022 Electric Utility Residential Customer Satisfaction Study.

“We’re proud that this is the seventh year in a row that KU has earned top honors in this study among its peers on our region,” said Eileen Saunders, LG&E and KU vice president of Customer Services. “This award is a testament to the continued hard work of our employees, who make it their mission to focus on the customer as they strive to deliver safe, reliable, affordable and sustainable energy to the communities we serve.”

LG&E ranked 8th is this year’s study. Combined, LG&E and KU have earned 30 J.D. Power awards since 1999.

Both companies are owned by LG&E and KU Energy LLC. The two utility companies provide services to over 1.3 million customers across 90 counties. LG&E serves 333,000 natural gas and 429,000 electric customers in Louisville and 16 surrounding counties. KU serves 566,000 electric customers in 77 Kentucky counties and five counties in Virginia.

Last month, J.D. Power awarded KU its top honors in electric business customer satisfaction.

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