CLEVELAND — Earlier this month, the Cleveland Clinic announced an update to a policy that would have required patients to pay copays up front for both non-emergency and outpatient visits. If they couldn't, the patient's visit would be rescheduled.
After some pushback on the policy, the health system updated it once again, reversing its decision.
Now, patients would still have a copay due, but those who can't pay will be put on a 0% interest plan. Their appointments would go on as scheduled.
Cleveland Clinic sent out a statement to patients Wednesday, alerting them of the new change.
"We know navigating healthcare and insurance can sometimes be challenging," the health system wrote.
However, the change doesn't apply to:
- Emergency care
- Surgeries or inpatient hospital stays
- Cancer treatments
- Urgent or Express Care visits
"Copays for these services are still expected, but not required, at the time care is provided," Cleveland Clinic wrote.
The change goes into effect June 1.