The Hawaii Department of Commerce and Consumer Affairs is urging 23andMe customers to take immediate action to protect their sensitive genetic information, following the company’s recent Chapter 11 bankruptcy filing.

Last weekend, the San Francisco-based genetic testing company announced it had filed for bankruptcy, citing debts exceeding $214.7 million as of the end of last year. 23andMe also announced plans to sell its assets, which could include customers' genetic data and other private information.

In response, the DCCA issued guidance for Hawaii consumers on how to delete or manage their genetic data stored with 23andMe to prevent potential misuse.

“Consumers can demand the removal and destruction of their genetic data from 23andMe,” stated OCP Executive Director Mana Moriarty in a statement. “The Office of Consumer Protection encourages all 23andMe customers to take action to safeguard their sensitive data against misuse or unauthorized exposure, which can lead to severe consequences such as identity theft and compromised privacy.”

Steps to Delete or Control Access to Your Genetic Data

1. Deleting Your Genetic Data:

• Sign in to your 23andMe account at 23andme.com.
• Go to the “Settings” section of your profile.
• Scroll to the “23andMe Data” section and click “View” next to it.
• If you wish to keep a copy of your genetic data, download it first.
• Select the “Permanently Delete Data” option.
• Check your email for a confirmation link and follow the instructions.

2. Destroying Your DNA Sample: If you’ve allowed 23andMe to store your saliva sample, you can update your preferences by visiting the “Preferences” section on your account page and opting out.

3. Revoking Permission for Research Use: To withdraw consent for 23andMe and third-party researchers to use your genetic data for research, go to the “Research and Product Consents” section of your account settings.