COVINGTON, Ky. — Many people have expressed that getting unemployment help hasn’t been easy.

But with the expansion of in-person services, those people are closer to getting their claims resolved.

“I’m originally from Lexington,” said Corey Logan. He has been waiting for several hours. “I started leaving at 6:45 this morning. I went to Frankfort, Kentucky, and was trying to get in at Frankfort. Frankfort told me they were only taking scheduled appointments,” Logan said.

Logan and a friend waited for another hour.

“Then we found out some more information that Northern Kentucky had opened up and they were accepting walk-ins so we decided to drive from Frankfort to Northern Kentucky,” Logan said.

Throughout Tuesday, many people have come and gone at the Northern Kentucky Convention Center but there’s a growing group on the waitlist.

“We were on Corona leave at the end of March. I filed for unemployment April 3 and have been waiting ever since. It’s been one process after another,” Logan said.

Logan isn’t the only one waiting to get answers.

In June, the Office of Unemployment Insurance opened an in-person location in Frankfort and this week the services expanded to Covington and Prestonsburg.

Add to that, this month, Governor Andy Beshear hired Ernst & Young to bring in an additional 300 people to process outstanding claims. He’s also taking steps to replace an outdated twenty-year-old technology system.

"I'm very frustrated. I've been waiting three and a half months and I owe three and half months of rent. I’m on the verge of being homeless because of unemployment,” Logan said.

Among other actions, Beshear returned the Office of Unemployment Insurance back to the Labor Cabinet.

He added roughly 60 more in-house employees and asked the labor secretary to oversee the office.