LOUISVILLE, Ky. — A new COVID-19 helpline is available for Louisville residents.

The LOU HEALTH COVID-19 helpline, launched by the Louisville Metro Department of Public Health and Wellness and Lacuna Health, can be reached at 502-912-8598.

“Our cases of COVID-19 are rising at an alarming rate,” said Dr. Sarah Moyer, chief health Strategist and director of the Department of Public Health and Wellness. “We want people to be able to quickly get information if they have concerns. This helpline is staffed 24 hours a day, seven days a week. Many of the employees answering the calls are bilingual and language translation services are also available.”

The helpline provides guidance for those who:

• Don't know what to do while waiting for COVID-19 test results;
• Are experiencing symptoms;
• Received a positive test result but haven't been contacted by the health department;
• Came into contact with someone who tested positive and wants to know what to do;
• Have questions about quarantining safely; or
• Have questions about contact tracing. 

“We want to make sure we can help people get the answers they need and, when necessary, help them stay safely at home so they can get or remain well and prevent the further spread of the virus,” Moyer said. “People don’t have to wait for us to call them, they can call us.”