The loss of a beloved pet can be one of the most heart-wrenching experiences in life. Amid the grief and sorrow, pet owners often seek solace in the final arrangements for their furry companions. However, a recent incident involving a pet cremation service has shed light on the distressing truth behind some seemingly trustworthy establishments.

Stewie, a cherished short-haired American tabby cat, died in early 2017, marking the beginning of a nightmare for his grieving owners. Initially opting for what seemed like a reputable service, they entrusted Stewie’s remains to a company promising compassion and professionalism.

But what followed only compounded their anguish.

We Care Pet Cremation Service, the chosen provider, failed to deliver on its commitments, leaving Stewie’s owners in distress and disbelief. 

We Care’s promises of a black car service, keepsakes and state-of-the-art cremation facilities proved to be empty assurances. Instead of dignified treatment, Stewie’s remains were mishandled, and communication with the service abruptly ceased after payment was made through an unconventional platform, Zelle.

Caroline Petro Cohen, a reporter from the LA Times, unravels the harrowing ordeal endured by Stewie’s family and others who fell victim to similar circumstances on "LA Times Today."

Watch the full interview above.

Watch "LA Times Today" at 7 and 10 p.m. Monday through Friday on Spectrum News 1 and the Spectrum News app.